Return policy

Overview

At eyecouturevibe.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy on most items.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in the original packaging, including all tags and labels
• Be returned within 30 days of the delivery date

Non-Returnable Items

Some items are non-returnable, including:

• Gift cards
• Personalized items
• Items marked as final sale

How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact our customer service at [email protected] to request a return.
2. Provide your order number and the reason for the return.
3. Once approved, you will receive instructions on how to return your item.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further assistance.

Contact Us

If you have any questions about our return policy, please feel free to reach out to us at [email protected].